Home   Service Offerings Maintenance and Integration Infrastructure Support Advantage Quinnox Request for Info Search Current Openings Home>Technology Focus>Software AG>Maintenance & Integration Infrastructure Support Integration Infrastructure Support Our approach to Software AG Support Services is three-phased:   Development and Deployment of integrations across the enterprise   Support across the enterprise including application monitoring and performing recovery procedures. We also perform root cause analysis, identify areas of improvement and plan for executing changes accordingly   Value Add Initiatives including auto-monitoring tools, knowledge repositories, best practices, standards and processes. We have deployed a Global Support Model that understands the importance and the goals and objectives of Maintenance and Integration Infrastructure Support. This ensures pre-set service levels for smooth functioning of the activities.   Reduce Total Cost of Ownership (TCO) of support services up to 30%.   Help divert existing core team from day-to-day operations to more strategic initiatives   Ensure Smooth Transition without impacting end-users and current service levels   Develop baseline and fine-tune service levels and metrics   Provide Single-window for all integration support services   Adopt existing framework and fine-tune framework for Integration support   Work with Client management through soft issues   Leverage the support team to aid and manage code reusability and collaborative development of common (generic) components   Establish gate-keeping function to ensure integrity of production environment.   Adopt and enhance knowledge repository and own all integration artifacts after transition to support team   Collect feedback to fuel continuous improvement of support services.   Read more about our Application Management Services>>   Quinnox helps leading supplier of office products migrate to higher version of Software AG without impacting business Efficient BI services with SAP implementation reduce time and effort for Leading Supply Chain Service Provider